Overview
HP’s Digital Solutions team is looking for a senior EU based post sales technical customer success engineer to join the team to help customers implement HP’s software solutions with a primary focus on DEX and Security. While the role is primarily post-sales, this candidate may occasionally assist in strategic presales technical activities with prospects. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.
Key Qualities for Success
* Agile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
* Lead Strategically + Execute Tactically. Ability to think, engage and lead strategically (including with senior business leaders) and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
* Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.
Primary Responsibilities
* Serve as the customer’s post-sales HP Digital Solutions expert.
* Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
* Work to ensure that HP products are properly integrated with existing customer tool sets.
* Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
* Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
* Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
* Play a proactive role including account and business relationship technical management activities.
* Drive customer satisfaction by delivering technical documentation and information to customers.
* Document customer activity within the CRM.
Preferred Qualifications
* Strong experience in service delivery for endpoint solutions.
* Solid technical understanding of endpoint environments and their management.
* Proven customer-facing experience, with a strong focus on customer success in software-based services.
* Excellent collaboration and relationship-building skills, with the ability to work effectively across all management levels, both within customer organizations and internally at HP.
* Hands-on technical expertise with software deployment tools and techniques, including SCCM, Microsoft Intune, PowerShell scripting, and similar technologies.
* 10+ years of relevant technical experience designing, deploying, managing, and sustaining large-scale, enterprise global IT systems.
* Strong knowledge of Windows endpoint operating systems and endpoint OS management.
* Practical experience in deploying, troubleshooting, maintaining, and updating endpoint software.
* Comfortable communicating, navigating complex organizations, and maintaining long-term relationships within strategic customer accounts.
* Bachelor’s degree in Computer Engineering, Systems Engineering, or equivalent professional experience.
* Willingness to travel to support customer activities, primarily within France.
* Fluent in French and English.
#J-18808-Ljbffr