Junior Airline Reservations & Ticketing Specialist
Ventura TRAVEL
Join us at Ventura TRAVEL, a group of specialized travel brands that unleash the adventurer in every person! Our Flights department is dedicated to providing quality and efficient flight services, working closely between sales and flight operations.
As our Junior Flight Operations Specialist, you will work directly with the Flight Operations team. Our team strives to deliver fast and reliable service to achieve our company's objectives, focusing on Ventura TRAVEL's core values: be FUN in an international team environment, be FOCUS to meet deadlines, and be FAIR in all aspects of our work.
You will report directly to the Flights Operations Team Lead, Isabel, and support our Flight Operations Specialists for Viventura. Currently, our team consists of 4 specialists, and you may be the 5th!
Responsibilities
* Support our Flight Operations Specialists for Viventura
* Make reservations in Amadeus
* Issue group tickets
* Input information into our internal system
* Maintain constant communication with the Flights Teams
* Be prepared to answer emergency calls on a rotating basis
Qualifications
* Basic Amadeus knowledge
* English proficiency (spoken and written) at least B1 level
* Experience in Customer Service with a strong service mentality
* Good prioritization and organizational skills
* Strong analytical and problem-solving skills
* Ability to work effectively in a team
* Attention to detail
* Ability to work under pressure
Preferred Skills
* Knowledge of additional languages (French or German)
* Experience with other GDS systems
* Previous airline industry experience
What We Offer
* Creative freedom to achieve results
* International and friendly work environment
* Quarterly social days and team events
* Opportunities to work in other offices within the Ventura network worldwide
* Continuous learning and growth opportunities
* Focus on employee well-being (regular surveys, health initiatives)
* Yearly two-week offsite retreat if goals are met
* Participation in the company's profit sharing
* Visit our Career Page for more insights into our office life
Confidentiality & Diversity
We are committed to evaluating all qualified candidates based on skills and experience, regardless of age, gender identity, ethnicity, sexual orientation, disability, or religion.
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