About the job
Store Manager
Industry: Designer toys and collectible pieces
Location: Madrid, Spain
Job type: Full time, permanent, on-site
Working Hours: 40 hours per week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
POP MART has established a strong presence across key European markets, including the UK, France, Germany, Spain, Italy, and the Netherlands. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
For more information, please visit our website and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
* Gain valuable professional experience covering the entire retail life cycle
* Have the opportunity to work with people from different countries and cultures in a collaborative environment
* Receive structured customer service, retail operations, and product training
* Be proactively involved in the company’s growth
Benefits
POP MART offers our employees:
* Selected POP MART toys as appreciation gifts every month
* A structured bonus/commission scheme in line with the company’s and the individual’s performance
* Regular team social events
The Role and Candidate
We are looking for a naturally confident Store Manager to lead the opening of our new store in the heart of Madrid. This role is ideal for someone with experience in retail or luxury fashion, who thrives on building high-performing teams and delivering exceptional customer experiences. You will take full ownership of the store launch, from staff recruitment and pre-opening preparation to daily operations and sales performance, shaping the store culture from day one.
Responsibilities
* Support the area manager in daily activities by actively contributing to the design of the store's commercial and HR strategy
* Manage your shop comprehensively
* Plan, implement, and monitor measures necessary to achieve and exceed sales objectives
* Ensure and collaborate in the implementation of merchandising standards and optimize sales space to maximize profitability
* Manage the warehouse by maintaining correct stock levels in compliance with product replenishment cycles and merchandising strategies
* Possess good product and fashion knowledge
* Know and apply brand and seasonal visual merchandising standards
* Supervise customer reception, ensuring it aligns with POP MART guidelines
* Coordinate commercial and organizational activities for your store (animations, events, new launches, CRM campaigns)
* Train new team members and support their growth and development
* Act as a role model and promote effective communication within the sales team
* Monitor team performance (KPIs and achievement of personal and store objectives) and motivate to achieve results
* Analyze and animate KPIs related to customer behavior (entrances, average receipt, pieces per receipt, etc.)
* Ensure department (budget and target) achievement
* Apply company procedures (regulations, safety procedures) and commercial policies (prices, promotions, communication)
Required Qualifications & Experience
* Citizenship or Work Permit required
* At least 5-8 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder), preferably in dynamic multinational retail or luxury fashion contexts
* Knowledge of main trade KPIs, confidence in budget management, analysis, and daily reports
* Agility, dynamism, and problem-solving skills
* Strong results orientation
* High predisposition for team management, guiding teams towards objectives, and creating a positive team spirit
* Bachelor’s or master’s degree preferred
* Excellent command of Spanish and English
* Strong knowledge of Excel
Desirable (Not Essential) Knowledge
* Knowledge of CEGID
Your Application
If the opportunity interests you, please apply with your updated CV via “Apply Now” or email to the provided address.
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