General Purpose
The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.
Essential Duties
Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
Assist with insurance verifications, authorizations, and financial eligibility processes.
Provide facility tours and information to prospective residents and their families.
Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
Prepare and distribute admission packets and required documentation.
Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
Support marketing and outreach efforts as needed.
Supervisory Requirements
No supervisory requirements.
Qualification
Education And/or Experience
Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
Knowledge of Medicare, Medicaid, and insurance verification processes.
Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.
Proficiency in Microsoft Office and electronic health record (EHR) systems.
Ability to handle sensitive information with confidentiality and professionalism.
Physical Demands
Frequent sitting, standing, and walking
Occasional lifting up to 25 lbs
Regular use of computer and phone
Ability to focus in a busy environment
Clear communication and attention to detail required
Work Environment
The work environment characteristics described here are representative of thos