**Technical Services & Training Manager - Special Hazards EMEA****:
**What you will do**
Manages the EMEA wide, Special Hazards Technical Services team, which, at its core provides product training, technical support, field services and audit to EMEA wide customers and the internal Fire Suppression Products (FSP) business.
Develops and leads the multi-skilled team to evolve training material, prioritise activity around field service and audit (aligned with Sales) and to deliver market leading levels of technical support to FSP’s customer base. This role is to manage the centralised Technical Services team but the expectation is to lead as ‘One Technical Team’ with the wider (Territory) Technical teams to ensure communication frameworks are in place (including with key business functions e.g. Product Management, Codes & Standards etc.), deploy metrics/dashboards to ensure the teams are all correctly prioritising and critically, demonstrating value add activity for FSP and it’s customers. Work with the Commercial Operations & Technical Services Director to develop a Future State Strategy for FSP Technical Services in EMEA.
One team offering and developing:
- Valuable field services that support proper installation, testing, operation, maintenance and QA issues of our products and systems as installed in the field.
- User support and training for all in-house developed technical design software, which continues to evolve on its general basis and offers all required regional functionality.
- Professional approaches to provide sales support and technical support on the correct design, installation and maintenance of our products and systems.
**How you will do it**
- Managing the local technical services group_
- Translate the organisational and functional goals into individual tasks and specific action items for the local team members.
- Create and implement individual development plans for each talent to increase functional performance.
- Responsible for selection, recruitment, and development.
- General coordination of daily continuity within the department
- Handling and signing off expenses reports and costs generated within the responsibilities of the team members.
- Responsible for technical support_
- Monitoring and managing the technical support level as provided by the team.
- Develop technical knowledge within the own group and throughout the EMEA organisation.
- Monitor product pull through resulting from technical services.
- Responsible for development and delivery of training activities _
- Monitor and managing the training activity of the group and their participation in development and delivery of trainings.
- Translate the general EMEA Services goals into specific training services actions and goals.
- Co-responsible for the training services, service level and capacity planning.
- Responsible for the development of trainers.
- Managing the availability and expertise of the local training staff.
- Responsible for the availability and condition of the training materials and samples for the relevant training sessions across the training locations.
- Develop relevant training services content that meets market requirements/opportunities for live training sessions, e-learning and webinars.
- Monitor training revenue on proper pricing and handling by Sales via ERP and Data Warehouse System.
- Develop and maintain valuable design and field/audit services._
- Develop clear processes and tools for pre-defined design and field services.
- Drive design and field services revenue and monitor product pull through resulting from these services.
- Responsible for initial designs and cost price calculation.
- Monitor design and field services revenue on proper pricing and handling by Sales via ERP and Data Warehouse System.
- Responsible for the development of engineering tools and processes_
- Monitoring and improving the performance of the used tools and processes.
- Responsible for the CAD libraries and management_
- Develop and implement drawing standards and revision management procedures.
- Developing solutions to meet technical requirements of customers and sales teams_
- Develop sales supporting tools and materials.
- Develop services to meet customer requirements.
- Overall Project coordinator for large projects_
- Lead large complex projects and coordinate team activities.
- Provide and coordinate design and field services activities.
- Set, monitor, and report on progress of the project planning.
- Lead or attend overall project meetings to ensure sufficient progress, suitable resources and coordination of all related activities.
- Responsible for software services_
- Initiate and monitor improvements of EMEA specific and metric functionality and EMEA database content.
- Manage the use the software for our own design services and support sales in developing a successful approach to increase the sales and usage by our customers.
- Manage the software services training support function and