Overview
German Speaking Roadside Assistance Agent (m/f/d) - 100% Home Office. SIXT is hiring German-speaking Roadside Assistance Agents to support our customers across Germany — remotely from anywhere in Spain. Bring your German and/or English skills, a proactive mindset, and a passion for helping people. As the first point of contact in breakdown situations, you’ll provide fast, reliable support by phone and email, working closely with our Rostock team.
If you’re looking for a new challenge in the automotive sector and want to grow with a dynamic, modern company — we’d love to hear from you!
Your role
* Receive damage and breakdown reports from customers via phone.
* Independently coordinate necessary measures (e.g. towing services).
* Organize replacement vehicles.
* Forward breakdown cases to the manufacturer within the mobility program.
* Assist customers with questions related to breakdowns and mobility services.
Your skills
* Language skills with fluency in both German and English, and excellent communication.
* Customer service with a strong passion for supporting clients and providing solutions.
* Experience with at least 1 year in a customer-facing or service-oriented role.
* Technical proficiency with familiarity in MS Office and ease using digital systems.
* Remote work adaptability with availability for rotating shifts Monday to Sunday.
* Proactivity with a solution-oriented approach focused on delivering the best customer experience.
What we offer
* Work-Life Balance This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life.
* Employee Benefits Discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products.
* Team Building Activities and International Events Engaging activities and global corporate events that connect colleagues from around the world.
* Professional Growth Opportunities to learn, grow, and advance your career in a dynamic international environment.
About us
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription). We are present in more than 110 countries at 2,000 rental stations with around 350,000 vehicles and 4,000 cooperation partners. We prioritize top-tier customer experience and outstanding service, and seek true entrepreneurship and long-term stability as part of our corporate strategy.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service
* Industries: Travel Arrangements
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