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**About Abbott**Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.**Working at Abbott**At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To- Career development with an international company where you can grow the career you dream of.- A company named one of the most admired companies in the world by Fortune.- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**Position: Service Head - Madrid****Primary Objective of Position**- Manage the Technical Service department operations in coordination with the Customer Experience Department.**Major Accountabilities**- Keep a high degree of participation in the field to ensure a high degree of technical knowledge and of the problems concerning to Technical Service activities.- Manage or escalate issues in a timely manner to ensure on-time resolution.- Track instruments reliability and service costs.- Achieve compliance of Technical Service Expense Plan.- Control the spare parts stock to ensure that service levels are maintained and that stock levels are in accordance to Plan.- Train, develop and keep motivated his Technical Service Specialists Team.- Implement area objectives and incentive plans; perform PEx process for his Technical Service Specialists Team.**Education**- Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in medical / electrical / mechanical or medical technology is preferred.**Background**- More than 3 years of experience as a Technical Service Specialist with good management and customer references- Technical expert for product line responsibility- Operations management skills- People management and communication skills- Ability to identify and drive resolution of issuesExperience in use of analytical tools and software**Impact of position**- Achieve the goals related with Key Performance Indicators (KPIs) and Customer Satisfaction Indicator (NPS).- Achieve compliance of Technical Service Expense Plan.- Ensure that the Technical Service Department meets all local requirements and quality procedures of the Division.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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