About Casa Brera
Casa Brera, a Luxury Collection Hotel belonging to Marriott International, is located near the iconic Teatro alla Scala in Milan. The hotel features 101 guestrooms and 15 suites designed by Patricia Urquiola, a rooftop bar and restaurant, and a range of dining options that showcase regional cuisine.
Chef de partie
Reporting to the Executive Sous Chef, the Chef de partie will oversee culinary tasks for any of our outlets. This is a full‑time position (5 days a week with 2 days off) with an estimated start date in January.
Responsibilities
- Responsible for the assigned station under the supervision of the Sous Chef.
- Ensure adequacy of supplies at the cooking stations.
- Assist in preparing orders, stocking supplies and checking inventories.
- Prepare fresh ingredients for cooking according to recipes and guidelines.
- Test foods to ensure proper preparation and temperature.
- Operate kitchen equipment safely and responsibly.
- Ensure the proper sanitation and cleanliness of surfaces and storage containers.
- Follow Standard Operating Procedures and brand identity guidelines.
- Comply with quality assurance expectations and standards.
- Comply with all health, safety and hygiene standards and policies.
Qualifications
- Passion for the luxury lifestyle hospitality and culinary industry.
- Warm, people‑oriented demeanor and a team‑player attitude.
- Safety‑first approach with a positive outlook and dependability.
- Previous experience in similar roles is an advantage.
Benefits
- Opportunity to be part of a luxury lifestyle hotel within Marriott International.
- National and internal promotion opportunities.
- World‑class training and development programs.
- Work alongside award‑winning hospitality professionals.
- Discounted room nights, meals, and spa access at over 9,000 hotels worldwide.
- Discounts for friends and family.
- Five‑euros breakfast when staying at any of our European hotels.
- Performance and recognition programs.
- Wellness and sustainability initiatives.
Guest Experience Expert / Front desk agent
Reporting to the Front Desk Manager, this role will cover front desk and guest services tasks. This is a full‑time position (5 days a week with 2 days off) with an estimated start date of January 2026.
Responsibilities
- Organize, confirm and process guest check‑ins/check‑outs according to LQA and Marriott International standards.
- Secure payment, verify and adjust billing in Opera.
- Complete cashier and closing reports, counting the bank at the end of each shift securely.
- Enroll guests into Bonvoy, Marriott International Loyalty Program.
- Liaise with Housekeeping, Engineering, Reservations and Revenue for smooth operations.
- Process and save daily contingency shift report.
- Engage guests in conversation about their stay, property services and local attractions.
- Anticipate guests' service needs and proactively ask about potential requests.
- Run daily reports of arrivals and departures, identify special requests and check accuracy.
- Create unique and memorable moments for guests using a variety of tools and materials.
- Manage guest complaints following procedures and using internal software.
- Handle all internal and external phone calls, logging them in the internal CRM.
- Coordinate guest chats, monitor and close cases using the appropriate Marriott tool.
- Provide room and hotel information, directions, amenities and local interests over phone, email or other channels.
- Escort guests to their rooms and offer orientation inside the property.
- Contact guests prior to arrival to assist with booking itineraries, restaurants, promotions and room packages.
- Accept and record wake‑up calls, requests, room‑service orders etc.
- Coordinate and handle room‑service requests, take food and beverage orders.
- Communicate emergencies, lost items or theft to security staff and/or authorities.
- Keep contingency lists for emergencies and communicate necessary messages.
- Assign appropriate amenities to guests prior to arrival and deliver upon arrival.
- Respond to and handle guest problems and complaints to guests' satisfaction.
- Act as liaison to coordinate efforts of Housekeeping, Engineering, Front Office and Laundry.
Qualifications
- Warm, people‑oriented demeanor with a team‑first attitude.
- Positive outlook, outgoing personality, flexibility and problem‑solving skills.
- Great storytelling skills in English and at least intermediate Italian (written & spoken).
- Previous front‑office/guest services experience is a plus.
- Technical knowledge of GXP and Opera is idóneo.
Benefits
- Opportunity to be part of a luxury lifestyle hotel within Marriott International.
- National and internal promotion opportunities.
- World‑class training and development programs.
- Work alongside award‑winning hospitality professionals.
- Discounted room nights, meals, and spa access at over 9,000 hotels worldwide.
- Discounts for friends and family.
- Five‑euros breakfast when staying at any of our European hotels.
- Performance and recognition programs.
- Wellness and sustainability initiatives.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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