Join to apply for the Business Analyst role at Flowserve Corporation19 hours ago Be among the first 25 applicantsJoin to apply for the Business Analyst role at Flowserve CorporationFlowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.Company Overview :
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Flowserve is an American multinational corporation and one of the largest suppliers of industrial and environmental machinery, from pumps and seals to valves, actuation and instrumentation, to energy recovery devices and hydraulic decoking systems, and more, our products help plants overcome the toughest flow control challenges.Currently we're looking for Business Process Expert for the Enterprise Support for Information Technologies organization in EMA. This person will be responsible for queries' resolution and improving user experience among other duties.Your role :
Subject Matter Expert in End-to-End Global Business Process – f.E. ATC / PTP / OTC / PTM / HR / Interfaces / BI / Supply Chain / …Maintain comprehensive knowledgeable about applications, tools and technology supporting the global business processesOperate effectively as a unified team with technology experts (both in-house and outsourced) as well as EnSite counterparts in the other regions, to meet the deliverables as promised to business in achieving quality-solution on time.Resolver lead for respective business process area;
triage inbound support issues and determine if the issue is process, data, or technicalOverall responsibility to route technical issues to the appropriate technical support group, monitor the SLAs, ensure the issue is resolved within the SLA and the resolution is documentedProvide insight to management with weekly reports, metrics, KPIs, issues and risk analysis for the respective business process areaImplement long-term solutions that address root causes of support issues to reduce total number of incidents and improve TCOEvaluate solutions for changes / enhancements with an enterprise mindset and focus on value-addition / usability / long-term sustainabilitySupport projects during testing cycles;
maintaining standard repeatable test scenarios / scripts and perform automated regression testingPartner with project teams during Hypercare support phase to ensure a smooth transition into EnSiteLead the transition from projects into the support organization for the respective global business processes;
review and maintain business process and system documentation from a support perspectiveImprove user experience by maintaining training materials, provide insight in open tickets and requests, continuous improvements in service deliveryYour profile :
Hands on Experience in E2E business processes2-4 years’ / / 5-10 years’ experience supporting various IT systems and integrations.Understanding issue resolution processes and 3rd party tools such as ServiceNow.Participated in 1-2 full life-cycle application implementation, experience in production supportCustomer service attitude and must be adept at communicating with non-technical business personnel4-year degree in Information Systems, Business, Engineering, or related discipline.Excellent business engagement, organization, and communication skillsDemonstrated ability to work in and manage matrix teamsExcellent communication skills in English, both written and verbal, other language is a plusEager to learn and gain more knowledgeWe offer variety of benefits alongside competitive salary, depending on the exact location.Job Family Group :
Information TechnologyJob Family :
IT Business AnalysisEOE including Disability / Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination ProvisionIf you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.Com as result of your disability. You can request a reasonable accommodation by sending an email to In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process. Seniority levelSeniority level Mid-Senior levelEmployment typeEmployment type Full-timeJob functionJob function Research, Analyst, and Information TechnologyIndustries Industrial Machinery ManufacturingReferrals increase your chances of interviewing at Flowserve Corporation by 2xGet notified about new Business Analyst jobs in Coslada, Community of Madrid, Spain .Madrid, Community of Madrid, Spain 1 week agoAlcobendas, Community of Madrid, Spain 3 weeks agoGreater Madrid Metropolitan Area 6 days agoBusiness Analyst - (Remote Europe and Nigeria)Madrid, Community of Madrid, Spain 5 hours agoTres Cantos, Community of Madrid, Spain 3 months agoMadrid, Community of Madrid, Spain 3 weeks agoMadrid, Community of Madrid, Spain 6 days agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 4 weeks agoMadrid, Community of Madrid, Spain 5 months agoMadrid, Community of Madrid, Spain 1 month agoBusiness Analyst / Product Owner Payments | 100% remotoMadrid, Community of Madrid, Spain 7 months agoGreater Madrid Metropolitan Area 1 month agoMadrid, Community of Madrid, Spain 6 days agoMadrid, Community of Madrid, Spain 6 days agoBusiness Analyst - Private Equity & Principal InvestorsGreater Madrid Metropolitan Area 4 days agoMadrid, Community of Madrid, Spain 2 months agoSenior Business Analyst - Insurance (Fully Remote)Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 5 days agoMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 5 days agoMadrid, Community of Madrid, Spain 4 days agoMurex Business Analyst (100% remote Spain)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
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