Descripción de la empresa
Ibis is a a world-leading economy hotel brand, ibis offers cozy comfort and social connection to budget-conscious travelers. Friendly service, vibrant shared spaces, flexible design.
Descripción del empleo
The main objective of the Deputy Manager is
1. To coordinate all hotel activities in order to provide the best possible service to our guests.
2. To be able to manage all the needs of the front desk team, providing solutions and continuously improving their experience as employees.
3. To be able to manage the resources and personnel of external companies operating within the hotel, ensuring service standards across all hotel management areas: maintenance, housekeeping, and restaurant operations.
4. To act as the main point of contact for all internal operational activities, both for the front desk team and for the hotel’s external companies, suppliers, and ownership.
5. We strive for excellence in guest service, and this is where we place our focus: we believe in taking care of our team so that, in turn, the team takes great care of our guests. This is the virtuous circle in which we believe.
Requisitos
Knowledge (Education) and Skills (Professional Experience)
The candidate must have the following knowledge and skills:
6. Degree in Tourism, Hospitality Management, Vocational Training in Tourism, or similar.
7. Strong technological profile: we do not work with paper; we work with digital tools (Excel, Outlook, Trello, and other systems). This point is essential.
8. Previous experience working with Opera Cloud and Ideas will be highly valued.
9. Previous experience as a Front Office Manager for at least 3 years.
10. Knowledge of HACCP systems in kitchen operations.
11. Knowledge of hotel maintenance facilities and systems.
Mandatory Requirements
12. Languages: Professional level of English is mandatory.
13. Previous experience as a Front Desk Agent for at least 3 years and as a Front Office Manager for a further 3 years.
Preferred Requirements (Will Be Considered an Added Value)
14. Previous experience working for any of the Accor Group brands.
15. Experience working in hotel chains, with a focus on urban hotels.
16. Previous implementation of HACCP systems in kitchens.
17. Previous supervision of maintenance facilities and intermediate technical knowledge in this area.
18. Postgraduate studies in Hotel Management.
19. Intermediate level of French.
Información adicional
For this position, the candidate must demonstrate the following qualities:
20. Ability to ask questions when unsure how to perform a task.
21. Always show a positive and respectful attitude towards colleagues and offer help whenever possible.
22. Maintain a friendly and approachable manner at all times with everyone they interact with.
23. A strong service mindset: a genuine and selfless willingness to help others.
24. Always work as part of a team. Together, we go further.
25. Ability to work autonomously and make decisions (it is better to make decisions than to remain paralysed and not act)… and when in doubt, always ask.
26. A commercial mindset with a strong focus on sales.
27. Ability to handle multiple and varied tasks during the shift… we all do a bit of everything.
28. High levels of motivation and enthusiasm.