Job DescriptionYour Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career AreaSales
The OpportunityAs an Account Manager - Command for Hauling, you will be working with quarry customers and directing region and dealer efforts in pursuit of quarry surface autonomy sales and other related business within a defined autonomy product and geographic territory. This position will report into the EAME MineStar Solutions regional teams, but liaise with other Caterpillar business units and dealers to pursue autonomy product development and coordinate technical/commercial proposals.
Job Duties / Responsibilities
Supports the development of quarry surface command technology recommendations and commercial proposals.
Participates on behalf of and commits Caterpillar in direct sales negotiations.
Provides input to product business units concerning new product development, new product requirements, anti-competitive strategies, and pricing.
Establishes pricing strategies and is partially accountable for profitability.
Maintains coverage of key quarry customers.
Participates in site evaluation of customers' mine sites related to Command for Hauling and develops solutions to improve customers' operations efficiencies, and cost-per-ton.
Evaluates product performance on customers' sites and recommends ways to improve customers' operations, efficiencies, and cost-per-ton.
Spearheads the introduction of new quarry & mining products, services, and technologies.
The position manages the completion of its own work assignments and coordinates work with others.
The position is challenged to quickly and correctly identify problems, which may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions.
The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results.
Impacts key quality goals including Customer Satisfaction, Timeliness, Accuracy, Efficiency, etc.
The position works to refine processes or procedures to ensure the best use of resources and technology in meeting quality goals.
Basic Qualifications
Bachelor's degree in engineering or equivalent experience.
Experience in supporting quarry operations to improve productivity and lower operating cost.
Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
Top Candidates Will Also Have
Knowledge of Cat MineStar Solutions Command products, product applications, and the Dealer's role in selling and supporting MineStar Solutions, as well as their business practices.
Alternative to the above – Extensive knowledge of Mining Automation solutions, products, product applications.
Experience in technical sales support.
Good human relations skills are required to develop a cooperative work relationship with others with Caterpillar, dealers, and customer organizations.
Additional Information
A valid work permit for non-EU citizens or Spanish or EU citizenship is required.
This role will be subject to contractual terms related to the contractual details of Caterpillar Resource Industries.
Travel: up to 50% – This position will require 50% travel domestically and internationally. (The position travels extensively; at least two full weeks each month.)
Domestic relocation assistance may be available.
What You Will GetWe look forward to welcoming the successful candidate to our dynamic, diverse and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.
About CaterpillarCaterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.
Posting DatesCaterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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