Operations
ValenciaHybrid
Manager Field Service EMEIAMain PurposeWe are seeking an experienced and people-oriented Manager Field Service EMEIA to lead and develop a multicultural team of traveling service engineers across Europe and Middle East.
The role has a strong focus on people leadership, engagement, and capability development, while ensuring reliable and high-quality service delivery, efficient operational coordination, and close collaboration with internal stakeholders and external service partners.
Operating in a complex, international environment, the Manager will play a key role in strengthening service performance, standardizing processes, and supporting the development of scalable service capabilities across the region.
Additionally, the Manager should be prepared to act as a field service engineer and provide direct technical service support on-site when required.
Main Job Duties/ResponsibilitiesLeadership & Team Development
Lead, coach, and support a team of approximately 11 traveling service engineers across multiple European and Middle East countries
Create a positive, inclusive, and performance-driven team culture with strong focus on safety, quality, and customer satisfaction
Conduct regular performance reviews, set clear expectations, and support individual development and training plans
Act as a trusted point of contact for team members, supporting both professional growth and day-to-day operational challenges
Foster engagement, collaboration, and continuous improvement within a remote and multicultural team
Field Service Operations & Coordination
Oversee daily service operations, ensuring efficient execution of service activities
Support service engineers with technical problem-solving, escalation handling, and coordination with technical experts and other departments
Ensure service activities comply with company standards, processes, quality requirements, and safety regulations
Contribute to continuous improvement of service workflows and operational efficiency
Be available and willing to act as field service engineer and carry out hands‐on technical service if needed
Distributor and Third-Party Service Management
Support building and maintaining strong relationships with distributors and third‐party service providers across Europe
Support onboarding, development, and alignment of external partners to company processes, quality standards, and service expectations
Monitor performance of distributor and third‐party service partners and drive a collaborative, partnership‐based approach
Cross-Functional Collaboration
Work closely with Planning, Helpdesk, Technical Support, and Supply Chain teams to align service capacity, priorities, and customer communication
Act as a bridge between field service engineers and office-based teams, ensuring clear, timely, and structured information flow
Contribute to cross-functional initiatives aimed at improving customer experience and service performance
Intercultural Leadership
Lead effectively in a multicultural European environment with awareness of cultural differences and local practices
Adapt leadership style and communication to different countries, personalities, and operational contexts
Qualifications & Experience
Experience in field service, service operations, or technical support environments
Technical flair from onsite work carried out in a service‐oriented organization
Proven people leadership experience, preferably with remote or traveling teams
Experience operating in a multinational or multicultural environment
Experience working with third-party service providers is a strong advantage
Skills & Competencies
Strong leadership, coaching, and communication skills
Empathetic, approachable, and hands‐on leadership style
Structured, solution‐oriented, and operationally focused mindset
Ability to balance people development with operational and technical demands
Strong collaboration and stakeholder management skills
Fluent in English; additional European languages are an advantage
TRAVEL
Willingness to travel regularly within Europe and Middle East to support team members, partners, and customers
Prepared to travel and act as a resource for on-site service engineer duties when operational circumstances require it
SUCCESS FACTORS
High engagement and retention of a motivated, high-performing service team
Consistent, high-quality service delivery across the European and Middle East region
Strong collaboration with internal teams and external service partners
Improved service readiness, efficiency, and customer satisfaction
A scalable and well-aligned European and Middle East field service setup
What We Offer
Opportunity to work in a leading global organization in healthcare and genetic services
Supportive and collaborative work environment
Training opportunities for candidates without direct experience in some areas
Medical insurance
Flexible compensation options
Free coffee at the workplace
Flexitime
Discounts on our platform and gym memberships
Job stability in a growing and innovative company
Interview conducted in English
Employee based in Valencia (Parque tecnológico de Paterna)
We look forward to receiving your application!
Vitrolife Group is an equal opportunity employer. We welcome and encourage applications from people with disabilities.
#J-18808-Ljbffr