Senior product & system support engineer - hvac

What You Will Do

As a Product Technical Support Engineer, you will be a key player in our product technical support department in Holme, where you work closely with the factory, the development department and Order Engineering to ensure effective solutions for warranty cases and technical product support. The department specialises in handling technical product support and warranty cases for our customers. You will operate in a global organization where Johnson Controls is a market leader in the design, production, sale and service of industrial cooling systems and heat pumps for industrial purposes as well as marine and offshore applications.

Key Responsibilities

• Ensure technical solutions that create customer satisfaction by effectively handling warranty cases and technical support.
• Provide remote support to our field operations and work closely with technicians and other key stakeholders.
• Work cross-functionally with departments such as Quality, Development and Manufacturing to ensure optimal solutions.
• Contribute with learnings from warranty cases and technical challenges to continuous product improvement, so JCI always delivers the best products on the market.
• Possibly participate in on-site support.

What We Look For

• Technical background/degree (Mechanical Engineer)
• Experience in the HVAC / Chillers industry or a similar field
• Experience from Technical Support & Warranty handling (Technical)
• Knowledge of Root Cause Analysis (RCA).
• Experience with project management and/or coordination.
• Strong communication skills – both oral and written, especially in English.
• Good IT understanding, including MS Office, Power BI and Teams.

What We Offer

Johnson Controls offers an attractive compensation package according to your qualifications and experience. You will enjoy a comprehensive social benefits package including life and accident insurance, the possibility of opting into flexible compensation, as well as our flexible working hours and hybrid work policy. In addition, our salary policy, job stability, continuous training, opportunities for professional development, and an excellent working environment form part of our employee benefits package.

Equal Opportunity Statement

This job posting has been written with impartiality and non‑discrimination in mind, regardless of gender, race, ideology, or any other reason. Specifically, it complies with current legislation on gender equality between women and men (Law 3/2007). The company is committed to equal opportunities in accordance with its policies and codes of conduct.