Job Title
Job Description
Provide on-site technical expertise and support to our systems to ensure high-quality technical assistance to our customers.
Minimum Required Education:
Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related technical diploma is appreciated.
Minimum Required Experience:
1+ years of experience in field service support, preferably in medical imaging or healthcare equipment.
Minimum Required Certification:
Valid driver’s license; PACS or any certification in imaging equipment or healthcare are a plus.
Your Role:
* Provide direct, on-site technical support for Philips healthcare systems at designated customer sites, ensuring optimal system performance and customer satisfaction.
* Ensure clinical system technologies remain operational and reliable, supporting customer care and healthcare efficiency.
* Collaborate with Philips Technical Service Support, service managers, clinical staff, hospital administrators, and regional support engineers. Serve as the first contact for escalated service issues at your assigned customer site.
* Receive continuous technical training, exposure to healthcare technology, and opportunities for career advancement within service, support, project management, or system specialization tracks. Soft skills development, mentorship, and cross-functional exposure are part of the growth journey.
You're the right fit if:
* You have 1+ years of experience in a customer-facing field service engineering role, supporting clinical informatics systems like PACS, RIS, VNA, or imaging systems such as CT, MRI, or X-ray.
* You possess strong troubleshooting, communication, and customer service skills. Able to work independently under pressure, manage time effectively, and handle high-stakes environments like hospitals.
* Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related technical diploma is a plus.
* You are proactive, adaptable, and committed to excellence in a clinical environment. Willing to work flexible hours and travel locally when required.
How we work together
We believe that we are better together than apart. Field roles are most effectively performed outside of the company’s main facilities, typically at customers’ or suppliers’ locations.
About Philips
We are a health technology company built around the belief that every human matters. We strive to ensure everyone has access to quality healthcare. Make a meaningful impact by helping others.
* Learn more about our business.
* Discover our history.
* Learn more about our purpose.
If you’re interested and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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