GESTOR/A PERSONAL A DISTANCIA - CONNECTA - PARTICULARES - CONTRIBUIDOR INDIVIDUAL
Location: BARCELONA, B, ES, 08038
Manage, monitor, support and commercialise the customers of its Particular Banking portfolio, identifying sales opportunities, maintaining an appropriate level of interlocation through the remote channels available to them, and offering them the products most suited to each of them, with the aim of contributing to achieving the challenges established for its centre.Anticipating current and future needs based on a new relationship with the customer through the use of new technologies existing in the Entity and in the market.
The responsibilities that you will assume in the position are:
- Manage the assigned customer portfolio.
- Analysing the result of the commercial activity within the portfolio.
- Promoting digital transformation by encouraging the use of the Bank's digital tools and app.
- Organise the operational and administrative activities of the portfolio.
- Collaborate with the manager in the analysis and monitoring of the evolution of the risk of the customers of its portfolio.
- Monitor the performance of the balance sheet and the income statement of its portfolio.
- Experience and skills in the commercial management of customer portfolios.
- Knowledge of the bank's portfolio of digital products and services.
- MIFID, LCCI and IDD Certification required.
Other requirements:
- Control and monitoring of Operational Management.
- Knowledge of Commercial Systems.
- Knowledge of products marketed in the private banking sector.
- Knowledge and management of NPLs.
- Innovation and openness to change.
What do we offer?
Job profile
Figure of specialized manager who is responsible for meeting the needs of customers through remote channels, relying on the technological capabilities of the entity. They provide specialized advice on products and manage contracting digitally.
Skills
HARD SKILLS
COMMERCIAL SYSTEMATICS
CUSTOMER RELATIONSHIP MODEL
INDIVIDUAL BANKING PRODUCTS AND SERVICES
PRODUCT COMBINATION-BASED SALES
COMMERCIAL MANAGEMENT AND CLIENT PORTFOLIO
CREDIT RISK
DIGITAL CUSTOMER ONBOARDING AND ENROLLMENT
PROCESS FOR PRIORITIZING AND PLANNING COMMERCIAL CONTACTS
CONSULTING
MULTICHANNEL AND DIGITAL CUSTOMER SERVICE
ANTICIPATION AND PROACTIVE IDENTIFICATION OF BUSINESS OPPORTUNITIES
COMMERCIAL TOOLS
SOFT SKILLS
ALLIANCES – COLLABORATION AND TRANSVERSALITY
ALLIANCES – COMMUNICATION
ALLIANCES – INFLUENCE
ALLIANCES – CUSTOMER ORIENTATION
HUMANISM – COMMUNICATION AND EMPATHY
HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP
ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT
#J-18808-Ljbffr