Hiring Manager**:Andrei Ilie Pavel, Manager Business OSS Operations**
Location**:ALL MARKETS**
As a Specialist Operation and Maintenance, you will be accountable for creating and maintaining an operational framework delivering excellent customer service in a cost-efficient manner and you will be accountable for leading and successfully delivering projects and programmes of work across several strategic pillars.
You will be comfortable with answering operational escalations and provide operational solutions that are meeting the internal or external customer demands.
You will immerse yourself in the Vodafone transition to a digital organisation. You will champion “agile ways of working” and be hungry for innovation and will embrace creativity, experimentation and risk taking with a “fail fast” mentality.
Key accountabilities and decision ownership
- Accountable for functional management of the shared service and managed service teams
- Accountable for the key service operations activities to be performed appropriately and in accordance to the agreed Service-level agreement
- Responsible for service escalations
- Responsible for the business continuity plan
- Responsible to collect budget approvals
**What do you bring?**
- Technical bachelor’s degree or equivalent studies
- 5 years background experience in operating complex operations support solutions IT technologies
- Minimum 5 years in leading operational functions
- Strong knowledge of passive probing systems, performance management systems, inventory systems, ticketing systems and operations support solutions technologies in general.
- Service and problem-solving focus
We invite you to join Vodafone to build a future together, in a position where you can learn new things every day and thrive.
Vodafone is committed to attracting, developing and retaining the best people by offering a versátil, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability and religious or political beliefs.