Evening Program CoordinatorUMGC EuropeOverseas Contingent III, 50% FTE, Part-Time, Grade 003University of Maryland Global Campus (UMGC) Europe seeks an Evening Program Coordinator. The Program Coordinator (PC) reports to and works with the Site Lead in the administration of UMGC programs. It is the job of the Program Coordinator to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The Program Coordinator must work effectively with the Site Lead, Assistant and Regional Directors, local Program Coordinators and staff, education center personnel, faculty, administrative staff and the military community at large. Required duties / activities to be accomplished by the Program Coordinator are listed below :
SPECIFIC RESPONSIBILITIES INCLUDE :
Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsiveDocument all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activitiesProvide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staffOrganize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGCTrack and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling;
ensure classrooms are provided with adequate space and needed technology for class instruction;
be present at the firstclass session to provide assistance to instructors and students;
and assist faculty in obtaining base access to attend class on their assigned installationProvide assistance with processing students' military documentation ( Tuition Assistancevouchers, ID cards, orders, etc.)Distribute marketing, advertising, and mass media materials at assigned locations when permissibleAssist with base access as needed.May provide facility support to include :
opening and closing UMGC Overseas computer lab, building entrances, windows and classrooms;
ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas labs / rooms are clean and presentable, and that all supplies are readily available.Other job-related duties as assignedREQUIRED EDUCATION AND EXPERIENCE :
High school diploma / GEDBackground in customer serviceAble to work in a fast-paced and complex environment with accurate attention to detailPossess basic office management and clerical skillsEffective written and verbal communication skillsGood interpersonal skillsSuccessful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).PREFERRED EDUCATION AND EXPERIENCE :
Some college courseworkApplicants with a valid driver's licenseWHO MAY APPLY :
Applicants with individual logistical support (ILS) preferred.Criteria under which applicants qualify for ILS are :
must serve the US Forces exclusively;
are not stateless persons;
are nationals of a NATOstate, excluding the host nation;
are not ordinarily resident in the host nation. US Citizen preferred. Must have a valid passport.All submissions should include a cover letter and resume .
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