Location: St Josephs Hospice, Hackney, London, E8 4SA
Vacancy Type: Permanent / Full Time
Department: First Contact
Hours: 37.5 per week (Occasional weekends). Working Pattern: 7.5 hours a day, Mon to Fri (8AM to 9PM shift work). Shift work includes occasional weekends.
Application Deadline: Sunday, December 21, 2025
Job Summary
Clinical Support Administrator
Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive
Contract Type: Permanent
Hours of work: 37.5 per week (Occasional weekends)
About the job role
We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.
The First Contact Team is a dynamic one‑stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a Full Time Administrator to join the First Contact Team. As part of this team, you will be the first point of contact into the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies, and undertake associated administration and data entry.
The service operates 24 hours over seven days a week for advice whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week, covering shifts from Monday through Friday, 8AM to 9PM, plus occasional weekends according to the rota.
About you
You will need:
* Effective communication and interpersonal skills
* Substantial experience in a telephone based contact centre environment
* The ability to remain calm whilst working in a pressurised environment
* The ability to deal sensitively and empathetically with people in distress
* The ability to work constructively as part of a team
* Pay close attention to detail, accurate recording and data entry skills
Where you’ll work
St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.
Our specialist palliative care services—delivered at home, in our in‑patient unit, and through out‑patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.
Why work for us?
* 27 days holiday plus public holidays, increasing up to 33 days with service
* Subsidised café and early access to retail sale events
* Season ticket/Welfare loans
* Continuation of NHS Pension Scheme or an excellent salary‑exchange pension scheme.
* Santander cycles discount and cycle to work scheme
* Health Cash Plan and access to the EAP services
Join St Joseph’s team and find out more!
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For further information, please contact Muhammed Ahmed, Administrative Team Lead, M.Ahmed@stjh.org.uk and 0208 525 5402.
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