Responsibilities
- Communicate and collaborate closely with Commercial and other internal teams, serving as the first point of contact for tender‑related service requests.
- Provide tender responses that are descriptive and include pricing information.
- Act as the escalation point for pricing discounts.
- Coordinate with Tender Management, Professional Services, Customer Success Management, Service Readiness, and other teams.
- Perform direct service sales across the defined geographical territory for the entire MMS portfolio.
- Manage service sales call flow as the first point of contact for internal and external customers via phone and email.
- Close provided leads into sales following the established process.
- Identify, qualify, and close service sales for segmented customers, managing contract opportunities using the BD Way of Selling and Salesforce.com.
- Arrange campaigns in collaboration with the commercial team.
- Prepare, present, and negotiate customer proposals by phone and email; make ad‑hoc customer visits.
- Provide revised agreements for existing customers (upsell) and renew accounts annually.
- Prepare and send service contract materials (offer letter, agreement terms & conditions, quotation). Collect purchase orders and coordinate invoicing.
- Create and maintain service contract records; ensure data quality in the relevant systems.
- Follow up on accounts and contracts with clients and BD Field Service to assign yearly maintenance to the FSE via the designated system.
- Manage and advise on monthly service revenue reconciliation and accruals financial processes.
- Maintain and manage the service contract forecasting tool.
- Achieve financial sales goals and performance at the country/territory level.
- Take responsibility for the budgeting and forecasting process with the Service Commercial organization, preparing revenue projections/forecasts and presenting potential risks and opportunities.
- Oversee the entire quotation and billing process to ensure timely revenue recognition on the monthly P&L.;
- Monitor and evaluate Service sales performance using available systems.
- Track installed‑base clients, including lifecycle and EOL sales opportunities.
- Develop and maintain ongoing customer relationships, increasing presence at key accounts.
- Promote the service portfolio and assess customers’ servicing needs.
- Provide exceptional customer service to internal and external customers through all communication methods.
- Embodiment of trust, integrity, and ethics inside and outside the company.
Profile
- Minimum bachelor’s degree in science, business, or equivalent experience.
- Fluency in English, Italian, and Spanish.
- Ability to process and analyze data in online systems (Power BI, ServiceMax, Excel).
- Sales experience in a commercial environment and/or healthcare industry (plus).
- Solution‑selling skills and a commercial mindset.
- Strong written and verbal communication, presentation, and listening skills.
- Result‑driven and action‑oriented mindset.
- Excellent organizational skills.
- Proficiency with Microsoft Office applications and CRM (Salesforce.com).
- Proactive and entrepreneurial mindset with the ability to network and build long‑term customer relationships.
- Experience in direct medical device selling or contract selling (desirable).
- Experience in a technical service or commercial organization (desirable).
Salary Range
€40,000 to €50,000 EUR per annum.
Location
ESP SanAgustindelGuadalix (primary). Additional location: ITA Milano – Via Enrico Cialdini.
Equal Opportunity Employer Statement
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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