As part of the Student Care Team within the Nanyang Business School Undergraduate Programmes Office, this role plays a vital function in supporting the holistic wellbeing of NBS students. The position contributes to our mission of building a caring, inclusive, and resilient student community through early detection and intervention, tailored support, and wellbeing initiatives.
Key Responsibilities:
Student Case Management- Provide first-line psychosocial and pastoral support to students facing mental health, academic, or personal challenges- Triage student cases based on severity, urgency, and type of need- Collaborate closely with university partners to ensure coordinated, student-centered care- Manage referrals related to special education needs (SEN), leave of absence, and other wellbeing-related processes- Maintain accurate and confidential case documentation in compliance with university and ethical guidelines- Update and maintain student support databases and prepare periodic reports for management review- Track trends in student support needs and recommend interventions to enhance the overall student experience
Wellbeing Programmes & Outreach- Support the planning, execution, and evaluation of wellbeing events, campaigns, and engagement activities to promote mental health awareness, peer support, and personal development- Partner with faculty, student leaders, and other stakeholders to co-create inclusive wellness initiatives that build a strong sense of community- Develop and curate wellbeing resources and communication materials
The incumbent will support the Assistant Director (Student Life) to provide holistic care and support at Nanyang Business School.
Requirements:
- A Bachelor's degree from a recognized university, with at least 3 years of relevant working experience, preferably in the education sector- Prior experience in a student care or student support role in an institution of higher learning will be advantageous- Excellent interpersonal and communication skills, both verbal and written- Self-motivated, resourceful, and adaptable in adjusting and responding to changing priorities- Ability to work independently as well as collaboratively; demonstrating personal initiative and team spirit in the effective implementation of projects- Ability to manage multiple stakeholders, multitask, and deliver quality outcomes within tight timelines- Strong analytical, problem-solving, planning, and organizational abilities- Organized and meticulous, with an eye for detail-
- Experience in counselling and/or social work will be advantageous- Proficiency in Excel, Power BI, and Canva will be advantageous
Hiring Institution: NTU