We’re looking for a Labs Industrial Engineer to work daily with ophthalmic lenses laboratories worldwide.
About IOT :
We aim to become the premier provider of disruptive and customized innovations in the industry for companies and labs. We focus on cutting-edge technologies, products, and services that add value to your business, fostering innovation, excellence, and success in the optical solutions industry, together with you.
Our offices are located in Madrid, Minnesota, and Torrance, California. We currently serve over 400 partners across more than 69 countries.
Availability to travel 40%.
TECHNICAL RESPONSIBILITIES
* Provide engineering support for integrating new software, products, and technologies into existing lab equipment platforms of third-party labs to manufacture lenses with IOT technologies.
* Set up and configure new optical lens designs for customers.
* Troubleshoot and resolve software and production process issues.
* Perform quality control of ophthalmic lens production in optical labs.
* Offer process improvement services to optical laboratories.
* Collaborate technically with IOT customers (ophthalmic labs) alongside sales and marketing teams.
* Work with multiple departments on various projects and tasks.
* Assist in developing new strategies with the commercial team.
* Coordinate with development teams to resolve software issues.
* Provide consulting, customer service (non-sales), and training to customers.
* Maintain relationships with customers and support their needs.
REQUIRED SKILLS AND EXPERIENCE
* Bachelor’s degree in Industrial, Chemical, Mechanical, Optical Engineering, or related fields.
* At least 5 years of process engineering experience in ophthalmic lens manufacturing laboratories.
* Customer-focused approach.
* Ability to prioritize, adapt quickly, and learn continuously.
* Capable of working in a fast-paced, cross-functional environment, independently and in teams.
* Strong relationship-building skills across disciplines and management levels.
* Excellent communication and technical skills.
* Self-motivated, organized, and independent worker.
About the recruiting process :
* Interview with the People & Culture VP.
* Online test on behaviors & skills.
* Interview with the Field Service Engineer Director.
BENEFITS : Holidays :
* 23 days + 14