Join Our Team as a Customer Experience Specialist in Valencia!
Are you passionate about delivering exceptional customer service? Join our dynamic team in Valencia as a Customer Experience Specialist and help create memorable experiences for our customers!
What You’ll Do:
* Engage with Customers: Communicate effectively through phone, email, chat, and social media to provide top-notch support.
* Personalize Interactions: Utilize your extraordinary communication skills, listening, empathy, and personalization to make every customer feel valued.
* Guide and Assist: Help customers with their inquiries, ensuring they receive the right solutions and leave with a smile.
* Enhance Processes: Identify customer needs and elevate issues internally to improve our services and processes.
* Drive Performance: Focus on key performance indicators like Customer Satisfaction, quality, and productivity to achieve outstanding results.
* Boost Retention: Maintain high customer satisfaction and retention through impactful experiences.
Who We’re Looking For:
* Language Proficiency: Excellent Dutch (C2) skills with a strong command of English (C1 level).
* Problem‑Solver: A smart and enthusiastic individual who excels in customer service and has a keen eye for detail.
* Empathetic Approach: Calm and understanding when dealing with challenging customer situations.
* Curious and Creative: A love for investigation and using creative problem‑solving skills to ensure satisfaction.
* Target‑Driven: Aiming to exceed expectations and achieve outstanding results.
What We Offer:
* Attractive Remuneration: Competitive salary based on experience, skills, and performance.
* Flexible Shifts: Work shifts between 9:00 AM and 11:00 PM, with opportunities for late‑night shifts (2:00 PM - 11:00 PM).
* On‑Site Environment: Fully on‑site role (no remote work available).
* Diverse Team: Be part of a dynamic international team representing over 25 nationalities.
* Employee Benefits: Enjoy a benefit program that includes free breakfast/lunch, sports classes, Spanish lessons, Friday drinks, and exciting team events.
* Career Growth: Thrive in a high‑performance culture that supports your career development within the organization.
* Administrative Support: Receive assistance with Spanish administration matters.
Ready to elevate your career in customer experience? Apply now and become a key player in our exciting team in vibrant Valencia, Spain! Your journey to success starts here!
#J-18808-Ljbffr