Senior IT Service Management (ITSM) & SIAM Lead (L3)
(Incident, Major Incident, Problem, Change, Reporting)
Role focus:
* End‑to‑end ownership of ITSM processes aligned to ITIL v4
* Leading Incident, Major Incident (MIM), Problem, and Change Management
* Operating within a SIAM model with multiple third‑party vendors
* Service reporting, KPI/SLA governance, and continuous service improvement (CSI)
* Strong stakeholder management in a regulated enterprise setup
About HCLTech
:
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basi
s.
We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativi
ty.
Why
* Us?
We offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading
* work.We are invested in your growth, offering learning and career development opportunities at every level to help you find your s
* park.We offer freedom and flexibility on the job, empowering our employees to make decis
* ions.We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationali
* ties.We offer the opportunity to work with colleagues across the g
* lobe.We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and res
pect.
If you have a valid disability certificate, Certificate of Disability in Force, please conta
ct us.
Among HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part
* of HCL.
HCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ord
inances.