Hello!
At Factorial we're looking for a new Partner Account Manager for the French Market to help us boost the company to the next level.
Ready to be part of the challenge?
The Role
As part of the Strategy team, you will be responsible for managing partner relationships, ensuring that partners and their clients successfully implement Factorial, and optimizing operational processes. One of your key challenges will be to ensure our product meets the needs of different clients while maintaining strong relationships with partners.
What will you be doing:
* Manage Partner Relationships and serve as the primary point of contact for partners, assisting in onboarding, implementation, and client troubleshooting.
* Design, deliver, and manage training programs to equip partners for selling, implementing, and supporting Factorial.
* Maintain and improve training formats (live and self-paced) within an LMS for scalability
* Address partner contract, invoicing, and upsell/down-sell needs.
* Gather and document product feedback from partners and clients.
* Collaborate with Product Managers to prioritize and communicate product improvements.
* Manage special projects such as API integrations.
* Optimize operational processes, including ticketing systems and partner onboarding workflows.
Your Profile
* Proactivity: Find ways to ensure partner activation and client success with Factorial.
* Fast Learner: Quickly become an expert on the software and keep up with product updates.
* Problem-solving mindset: Propose alternative solutions to unexpected partner and client requests.
* Analytical skills: Translate partner feedback into actionable insights for the Product team.
* Speak native-level French.
* Fluent English.
* Previous experience in partner training, onboarding, implementation, or payroll is highly valuable.
* 2-5 years of similar work experience
* Knowledge of Human Resources is a plus!
Perks of being part of our team
* High growth, multicultural and friendly environment
* Save expenses with Cobee and get your salary in advance with Payflow
* Healthy life with Gympass ♀ and Alan as private health insurance
* Language classes with Yolk Academy
* Syra discounts, Nora & Apeteat lunch
* Breakfast in the office, organic fruit and free caffeine and theine☕
* Flexible schedules ⏰, pet Friendly and no dress code!
Structured Career Paths & Salary from 35.000 to 45.000 OTEs (80% fix + 20% uncapped variables).
Is this you?! Come rock the world with us!
About us
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico, and EEUU offices.
Our Values
* We own it: We take responsibility for every project. We make decisions, not excuses.
* We learn and teach: We're dedicated to learning something new every day and, above all, share it.
* We partner: Every decision is a team decision. We trust each other.
* We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
We #betonpeople
#LI-IE1