At Eurofirms Services, we are looking for an APP Experience Specialist to work in a world-leading multinational company specializing in information and communication technology (ICT) infrastructure and intelligent devices.
The selected candidate will be responsible for:APP usability experience improvement: Enhancing app usability based on the top app list, conducting experience tests, identifying issues, and assisting R&D teams in analysis and resolution.
Provide logs and video recordings to HQ, and track issues until resolution.APP obtainability experience improvement: Periodically checking each app's obtain patch correctness, collaborating with R&D to improve app discoverability, ensuring apps are easily and correctly found in AG.VOC analysis: Analyzing user issues from service VOC and NSS, identifying specific app issues, reporting to regional and R&D teams, and tracking issue resolution.Collaboration skills: Demonstrating excellent collaboration and interpersonal skills with a wide range of stakeholders including consumers, engineers, customers, marketing, and retail teams.Attention to detail and patience: Exhibiting strong attention to detail and patience in all tasks.Interest in app usage: Having a genuine interest in various app usages.Location: App Experience Specialist
• MADRID, MADRID, Spain
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