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Job Reference:
454749030619021312032460
Job Views:
1
Posted:
23.07.2025
Expiry Date:
06.09.2025
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Job Description:
Customer Support (CS) delivers customer services and support for all Personal & Printing Systems customers, both consumer and commercial. Support is provided through a network of outsourced support and service delivery partners.
We are looking for a Graduate to contribute to the CS Iberia delivery organization, acting as a business analyst and engaging with HP partners and retailers to ensure top-tier support. You will be assigned a mentor to assist your onboarding and development.
Objectives & Responsibilities:
* Perform business analysis to support operations and enable decision-making.
* Support and develop data analysis and modeling frameworks for operations management.
* Engage with local retailers and partners to secure HP interests and enhance satisfaction.
* Lead or participate in internal process improvement initiatives.
Job specifics/responsibilities:
Your role will focus on three main areas:
* Delivery Operations Management: Drive operational performance, monitor KPIs, ensure commitments are met, and drive improvement plans.
* Data Analysis: Analyze backlog reports, CSAT detractors, open cases, and support requirements to identify corrective actions.
* Partner Management: Assist partners, engage with sales to improve support, and support initiatives from global teams.
Skills and Qualifications:
* Strong relationship management and team collaboration skills.
* High analytical and problem-solving capabilities.
* Excellent communication skills in Spanish (native) and English.
* Resilience, enthusiasm, curiosity, and a passion for business analytics.
Academic Background:
Industrial Engineering, Business Management, or Data Analytics studies/knowledge (plus).
Benefits:
International community, growth opportunities, work-life balance, health & life insurance, discounts, and corporate volunteering initiatives.
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