Overview
Omega CRM Consulting, a Merkle Company and part of the dentsu group, is seeking a Salesforce Marketing Cloud Specialist that would like to collaborate with one of the top integral pharmaceutical companies. The primary platform will be Salesforce Marketing Cloud, with potential use of other tools across the client’s digital engagement environment, such as Adobe Marketing Cloud software, CDP, database management systems, and proprietary work‑in‑take tools. The Platform Manager Automation (PMA) Services will enable the HPS DU (Human Pharma Delivery Unit) Campaign Automation Services to build and automate campaign journeys with their expertise and management of technical aspects of the platforms. The Platform Manager will also help maintain team spaces within the Atlassian tool stack (JIRA, Confluence, and BitBucket).
Responsibilities
- Ensure that campaign workflows and deliveries are built to serve the business needs and expectations as defined in the campaign briefings provided by the markets
- Ensure high end-to-end and on-time quality of campaigns, including proper setup to enable measurement and QA-s of campaigns
- Own and optimize campaign processes, including platform automation and driving innovation ideas for efficiency and quality
- Technical spec input and user acceptance testing (UAT) of software enhancements within the marketing automation toolset
- Debugging of workflow and delivery issues, plus reporting and tracking of platform issues and bugs with IT support
- Documentation of enhancements, templates, and technical processes
- Development and testing of script enhancements (including JavaScript), schema extensions, web (API) calls, etc.
- Creation and maintenance of technical workflows, campaign workflow templates, landing pages (web applications), and HTML content
- Collaborating with the Campaign Support Services
- Communicating and close collaboration with Platform Management Omnichannel
Requirements & Desired Skills
- Bachelor’s Degree in technical studies or business administration with a strong tech background
- Excellent campaign management and project management skills, with the ability to prioritize workload efficiently and to manage multiple, complex projects simultaneously
- At least 3 years of Salesforce Marketing Cloud experience
- Knowledge of CDP is a big plus
- Technical marketing automation certification preferred (e.g., Architect or Developer is ideal for enterprise marketing automation platforms)
- Experience in translating business and technical requirements into software enhancements
- Knowledge of databases, SQL, ETL, and web (API) calls
- Proficiency in ampscript, JavaScript, HTML, CSS; Python is a plus
- Strong understanding of the Software Development Life Cycle (SDLC); knowledge of CDP is a plus
- Experience in a software house, consultancy, or project delivery environment preferred
- Knowledge of email and website design preferred
- Exposure to Atlassian tools (Confluence, JIRA, BitBucket) is a plus
- Pharma knowledge (including Veeva CRM) is a plus
- Experience in production support and troubleshooting preferred
- Self-motivated, detail-oriented, and adaptable
- Fluency in English
What we offer
- Permanent contract
- Flexible Schedule. We make it easy. Balance your professional and personal life
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners
- Home Office
- Flexible retribution (public transport ticket, Ticket restaurant, …)
- Health insurance
- Omega in action. Our commitment to a better society is not just an intention
About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
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