To support our Customer Care team we are searching for a Customer Care Specialist - German (f / m / d) (Barcelona) to be based in our Barcelona office.
WHAT YOU WILL DO
* Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
* Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
* Consistently meet the highest service and KPI standards of the department.
* Establish and maintain relationships to build a portfolio of relevant customers.
* Collaborate closely with Payments, Customs, Warehouse and Shipping.
WHO YOU ARE
* Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
* Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills.
* Familiarity with customer communication and e-commerce-related technology.
* Good computer skills, especially MS Office.
* Conscientiousness when handling customer data.
* Flexibility, resilience, and the ability to work as part of a team.
* Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
* Mobile office with up to 40% of total contracted hours, performance-based after 4 or 6 months.
* 10 days / year of mobile office abroad in EU-countries (job and position permitting).
* Comprehensive initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months.
* Language & e-learning courses.
* Staff discount of up to 30%.
* Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería)).
* Discounted membership for selected sports platforms & gyms.
* Private health insurance.
* Access to LinkedIn Learning.
* Individual support on mental health & well-being.
* Social Day.
* Employee Share Purchase Plan.
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