The Location Services Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members. The scope of the job may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location or across multiple locations. These may include workspace set-up, audio-visual support, catering services, document services, switchboard services, reception services, floor support services and other location services. He/She is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision of a supervisor.Key Responsibilities:
- Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.The role involves a variety of responsibilities to support workplace operations, including:
- Administrative & Operational Support:
Performing location-specific administrative tasks, managing invoices, and handling duplicating and archival processes.- Facilities & Vendor Management:
Acting as a contact for landlords and external providers, managing contracts, and maintaining general use areas.- Employee Experience:
Supporting new joiner integration, greeting visitors, managing space reservations, and providing AV and meeting room support.- Health, Safety & Security:
Implementing safety protocols and maintaining related records.- Technical & Tool Support:
Offering basic tech support for office equipment and Workplace Solutions tools, including training and troubleshooting.- Commodity & Strategy Oversight:
Supporting the management of Workplace Solutions commodities and ensuring compliance with strategy.- Problem-solve by drawing on knowledge of other departments utilizing network of contacts.- Act as a resource for questions from workgroup and customers.- Prepare daily, weekly, and monthly reports Analyst with the office or workgroup.- May be involved in actions related to programs or projects