The Customer Success Architect (CSA) role is a strategic advisor within our Privacy / GRC / Compliance product portfolio. We are looking for passionate technical experts with significant industry experience to help ensure strategic success and achieve value while engaging with our portfolio of selected OneTrust customers.
Specifically, here we are looking for an architect that fits into our ‘GRC & Security’ Cloud. The global threat landscape continues to evolve each day, bringing new and unexpected risks to people and organizations. In the face of continuous cyber threats, global crises, and natural disasters, a company’s organization and supply chain must stay resilient. We need someone who can advise them on the challenges they will face and how to overcome them as they look to use OneTrust to meet their business outcomes.
Your Mission
* Establish Trusted Advisor status with senior business and technology leaders.
* Develop and present strategic application and architectural design documents leveraging OneTrust best practices.
* Lead strategic workshops and develop high-level solution recommendations based on business objectives and feasibility trade-offs.
* Deliver thought leadership through presentations, webinars, and learning events to highlight customer use cases and reference architectures.
* Provide strategic subject matter expertise through advisory sessions, pre-sales support, and field assistance.
* Collaborate with external teams to align roadmaps and technical architectures with strategic business goals.
* Translate and implement strategic needs into practical OneTrust technology-driven solutions.
* Proactively identify and analyze strategic issues / obstacles and recommend appropriate courses of action.
* Effectively present to both implementation teams and C-level executives, earning their trust.
* Advocate for customers by providing strategic insights to the Product organization on future release needs and challenges.
* Refine and improve internal processes and methodologies based on strategic customer feedback and evolving industry standards.
* Manage multiple strategic engagements simultaneously, ensuring timely and successful delivery.
* Engage with customers to build long-term strategic relationships and ensure ongoing success.
* Mentor less experienced team members and customers to enhance their strategic skills and understanding.
* Establish structured feedback loops with customers to continuously improve OneTrust products and services.
You Are
* BA / BS degree in a field of study related to role or equivalent in relevant experience
* Demonstrated expertise in customer-facing GRC consulting, implementation, and advisory roles.
* Proven record of accomplishment of establishing trusted advisor relationships with senior stakeholders.
* Excellent written and verbal communication skills, including strong presentation abilities.
* Familiarity with privacy, ethics, security, compliance, or sustainability concepts, standards, processes, and issues.
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