Our client is the world’s leading provider of digital printing solutions. Since the early 1980s, the company has played a key role in transforming the digital print market with reliable, easy-to-use equipment capable of producing high-quality results on a wide range of materials.
They are currently driving a major strategic expansion into large-scale industrial production of cylindrical objects. This product line represents an entirely new segment for the company. Rather than manufacturing, they will act as the distributor of this advanced technology, entering a market where they currently have no established channel.
As an Industrial Service & Installation Technician, you will be the go-to technical expert for equipment installations, customer training, remote troubleshooting, and service documentation. You will guide operators and maintenance teams through best practices, ensuring they can self-service their systems efficiently. Apply now!
Languages :
* Full professional level of English
Main Responsibilities:
* Lead on-site installation of industrial devices at customer facilities across Europe
* Deliver high-quality operator and maintenance training to enable customer self-service
* Act as the first line of support for technical issues, diagnosing most problems remotely through structured troubleshooting
* Maintain detailed case records in the CRM, ensuring transparent tracking of issues, resolutions, and field learnings
* Produce technical guides, videos, and step-by-step service materials for the global knowledge base
* Collaborate closely with engineering teams, manufacturing partners, and global technical specialists to escalate complex issues and contribute to product improvements
* Partner with Sales, Application Specialists, and other internal teams to ensure aligned communication and high customer satisfaction
* Attend industry events and support demonstrations when needed
* Stay current on new procedures, components, and updates related to the product line
* Perform additional duties that support the successful rollout of this new industrial product category
Core Skills/Experience:
* Strong electromechanical knowledge, ideally with experience supporting industrial machinery, robotics, automation systems, or digital printing equipment
* Ability to logically troubleshoot complex systems (mechanical, electrical, software)
* Familiarity with inkjet technology, RIPs, design software, or digital imaging workflows is highly beneficial
* Understanding of networking fundamentals (TCP/IP, connectivity troubleshooting)
* Experience in technical service, field engineering, or installation within industrial equipment or digital printing environments
* Proven customer-facing experience with the ability to train operators and explain technical concepts clearly
* Experience creating service documentation or providing structured technical training is a plus
* Outstanding customer service, presentation, and training abilities
* Highly independent, proactive, and solution-oriented
* Organized and efficient in managing multiple cases and priorities.
* Excellent diagnostic, analytical, and problem-solving skills.
* Valid driver’s license and willingness to travel across Europe when required (70%)
* Ability to lift up to 80 lbs
What's on offer:
* Competitive salary + Bonus based on performance
* Hybrid model from Barcelona
* Permanent contract
* Flexible working hours
* Ticket restaurant
* Private health insurance
* Opportunity to start a new business unit and grow within
Our recruitment process :
* Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
* Step 2: Interview with the Hiring Manager
* Step 3: Interview with a member of the team
* Step 4: Interview with the HR + psychometric assessment