Main Responsibilities
* Engineering support
o Supervising project engineering process, including kick-off meeting, hardware and software supervision, acceptance test.
o Onsite support for site survey, installation or commissioning when necessary.
o Commissioning, improvement of the troubleshooting, intervention on site when necessary, Interface with engineering partner to locate technical problems that may arise during the engineering process.
* Maintenance support
o Responsible for Hotline support and level 2 engineer support.
o Responsible for SLM and TLM technical support service to customer or partner independently or jointly with a technical support team.
o Onsite support in case of major or critical problems that can’t be solved by customer or local subcontractor according to SLA.
o Responsible for handling technical cases on ticket system.
o Responsible for Network Upgrade/Swap according to the team planning.
o Responsibilities include but, not limited to: Monitor the quality of on-site operation, updating Quality analysis and improvement processes.
Requirements
* At least 4 years in solar energy industry or equivalent (technical service, commissioning service).
* Focused customer service background.
* Experience of reading and understanding electrical schematic diagrams and specifications with the ability to pick out and interpret relevant information.
* Good Understanding of PV/BESS plant structures, roof top structures.
* Multi-skilled in both the theoretical and practical aspects of electrical work.
* Network engineering / Routing skills are a plus.
* DC and EVC experience is valuable.
* Able to identify the root cause of a technical problems (SW or HW).
* Speaking Languages: English/Spanish.
What We Offer
* Competitive salary and benefits package.
* Permanent contract with external contractor.
* Opportunity to work in a general tech leader.
* Inclusive and collaborative work culture.
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