Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
About Human Pharma Services (HPS)
HPS delivers a centralized global model supporting internal marketing teams with end-to-end services—from creative content to digital operations. The HPS Web Factory partners with an offshore team to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
Role Overview
As an Operational Project Manager, you will support the Web Factory Service Owner in initiatives that enhance and streamline web delivery processes.
Key Responsibilities
* Collaborate with cross-functional stakeholders across regions for feedback, updates, challenge resolution, and continuous improvement.
* Monitor and optimize service quality and cost-effectiveness provided by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration efforts, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team on process requirements.
* Create technical training content for Production Partners in coordination with the platform vendor.
Skills and Experience
* Academic background in Project Management, Marketing, IT, or related fields.
* Minimum 5 years experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and collaborative.
* Analytical mindset focused on governance, performance, and service quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented mindset, interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer
Permanent contract, flexible schedule, training & certifications, home office, flexible benefits, health insurance, and a commitment to societal impact.
About Omega CRM
Omega CRM, part of Merkle and dentsu group, specializes in customer-centric solutions, technology, and data, including AI. With over 23 years of experience and a diverse team, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving key industries with omnichannel customer experiences. Recognized for excellence and innovation, we value growth through talent and innovation.
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