Job Description
The Restaurant Manager is responsible for overseeing the daily operations of the restaurant at Fairmont La Hacienda. Reporting to the Director of Food & Beverage, this role ensures an exceptional dining experience for all guests by coordinating operational planning, optimizing resources and costs, and fostering a culture of service excellence.
Responsibilities
* Oversee and manage all restaurant activities, ensuring alignment with the gastronomic concept of Fairmont La Hacienda.
* Ensure strict adherence to service standards (SOPs) and continuously work to improve the guest experience.
* Manage food and beverage controls: inventory, costs, sales mix analysis, and stock handling.
* Oversee accurate cash handling and compliance with established cash procedures.
* Continuously train the team on product knowledge, menus, and service standards through hands-on and assessment-based training.
* Monitor the presentation and quality of food and beverage offerings to ensure an outstanding guest experience.
* Promote effective communication within the team, particularly during pre-service briefings, to ensure coordination and awareness of VIP guests and daily expectations.
* Participate in recruitment processes, conduct performance evaluations, and support team development and staffing decisions.
* Support administrative tasks such as departmental reporting, strategic planning, and interdepartmental coordination.
* Foster and maintain a culture of service, motivation, and professionalism within the team.
* Constantly seek opportunities to improve operational efficiency, control costs, and increase restaurant revenue.
* Cultivate relationships with frequent guests to build customer loyalty.
* Maintain impeccable restaurant and team presentation, promoting a professional and organized image.
Qualifications
* Degree or diploma in Hospitality Management, Culinary Arts, Business Administration, or a related field.
* Minimum of 3 to 5 years of experience in a similar leadership role within upscale or luxury hotel restaurants.
* Fluency in both Spanish and English is required.
* Proven ability to lead, coach, and develop high-performing teams in a dynamic, service-driven environment.
* Strong knowledge of restaurant operations, service standards, cost control, and budgeting.
* Experience in implementing and monitoring service procedures and quality standards.
* Solid understanding of food and beverage trends and guest experience expectations in a luxury environment.
* Proficiency in restaurant POS systems, Microsoft Office, and basic reporting tools.
* Excellent interpersonal and communication skills, with a guest-oriented mindset.
* Availability to work flexible schedules, including weekends and holidays.
Candidate must be a citizen of the European Union or possess a valid work permit for Spain.
Additional Information
What is in it for you:
* Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
* We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
* Opportunity to develop your talent and grow within your property and across the world!