Experteer Overview In this role you will ensure customer success with Veeva Safety (pharmacovigilance) and act as the bridge between customers and Veeva. You will manage strategic objectives with customer stakeholders, triage escalations, and demonstrate value through proactive engagement. You’ll collaborate cross-functionally to optimize product usage and roadmaps, helping customers scale their pharmacovigilance programs. This is a chance to shape how global life sciences customers realize value from Veeva Safety and related services.Compensaciones / Ventajas- Manage 4-6 large global pharmacovigilance customers post-implementation- Own relationships with customer application owners to understand objectives and challenges- Act as trusted advisor and liaise with Veeva stakeholders to address needs- Lead meetings to demonstrate success and identify value opportunities- Provide strategic guidance on optimizing usage of product releases and roadmaps- Facilitate cross-customer connections for collaboration and industry learning- Advise customers on best practices for Veeva Safety to streamline processesResponsabilidades- 7+ years in life sciences, software, or consulting- Strong knowledge of drug safety and pharmacovigilance processes and regulations- Customer-facing consulting experience- Experience managing relationships with executive stakeholders- Strong problem-solving skills and proactive approach to addressing needs- Ability to travel up to 25%- Legally authorized to work in the EU (no visa sponsorship)Requisitos principales- Work Remotely- Veeva Giving- Health & wellness programs