POur goal is to strengthen the brand in Spain. We are looking for an expert to work as bIT Support Engineer! /b /ppbr/ppResponsabilities /ppbr/pulliBreak-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software peripherals including operating System, base loaded software, Office suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads). /liliImaging/Re-imaging end user IT devices according to client IT security policies and procedures. /liliIT infrastructure equipment support including large scale office moves, re-stack activities, that includes printers and MFDs (Multi-Function Displays). Provide smart hands and eyes support for servers, network equipment, and security devices on site locations, as per client or HCL policies and procedures including access related issues with smart card, password, and security applications (Home Office users). /liliCoordinate with vendors / Contractors for provision of end-user support (e.g., Hardware repair, replacement, intervention …). /liliProvide accurate and timely logging of customer incidents and tasks to meet contractual SLAs (Service Level Agreement). /liliSupport and/or participate in outside of support HCL and/or client projects as requested. /liliManage CMDB (Configuration Management Database) assignation, configuration, retirement and disposal records, provide proper maintenance of asset information, utilization of devices, replacement according to customer lifecycle, asset health and operational constraints. /liliProvide IT support for on-site and/or off-site events and meetings. /liliProvide On-call support outside business hours, provide IT support for disaster recovery and emergency response service. /liliProvide reports as requested. /liliImplement best practices to resolve issues, follow guidelines provided (Knowledge Base), document and improve existing guidelines, propose new ones. /liliManage and inventory LAN cabling / racking, coordinate port activations and deactivations, escalate to customer if required. /li /ulpbr/ppWhat do you need to fulfill this job? /ppbr/pulli3 years of technical experience in IT technical support and/or IT Service Delivery. /liliSpanish and English is required /li /ulpbr/ppNice to have /pulliA Technical Certification (Microsoft / HP / Dell / CISCO) /liliITIL Certification /liliCompTIA A+ /liliMicrosoft Certified Professional (MCP) or better /liliBS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience /li /ulpbr/ppAbout HCLTech: /ppbr/ppWe are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. /ppbr/ppWe, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. /ppbr/ppWhy Us? /ppbr/pulliWe offer End-to-end digital transformation expertise that helps clients from strategy through execution. We work with the biggest brands, offering the opportunity to be a part of industry-leading work. /liliWe are invested in your growth, offering learning and career development opportunities at every level to help you find your spark. /liliWe offer freedom and flexibility on the job, empowering our employees to make decisions. /liliWe offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities. /liliWe offer the opportunity to work with colleagues across the globe. /liliWe are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect. /li /ulpbr/ppbr/ppIf you have a valid disability certificate, Certificate of Disability in Force, please contact us. /ppbr/ppAmong HCL's principles we would like to highlight diversity and inclusion as a strength in our values and practices. To achieve all our objectives, it intends to attract, develop, and retain different profiles, assuming diversity as a key factor and differentiator of fundamental innovation in our organization. We welcome and value all people, and we are committed to the inclusion and sense of belonging of each person who is part of HCL. /pulliHCL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. /li /ul