Overview
Location: Spain - Barcelona | Job-ID: 19541 | Contract type: Obra y Servicio | Business Unit: Service Desk
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
Responsibilities
* Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
* Resolving IT issues of our partners which can occur during office work
* Documentation and logging of calls on the ticketing tool
* Delegation of problems which cannot be resolved to the competent teams
* Maintaining and improving customer satisfaction level
* Communication with your direct team members and different departments
What we offer you
* Remotework 80% of the time — 4 days / month on-site
* Full-time contract 39 hours / week
* Rotating schedule, Monday-Friday between 07:00-19:00
* Ticket restaurant (1100€ per year) after 3 months
* Private health insurance after 6 months
* Annual salary of 20,535.87€ gross / year
* An international environment where people support and respect each other
* Access to VIP District: gym discounts, restaurants, carwash, etc.
* Career development and leadership program opportunities
* Free online language classes (GER, FRE, SPA & ENG)
* Fast recruitment process
* Fully paid training
You are the ideal candidate if
* You have an advanced or native level of French and Italian
* You have an advanced level of English
* You are interested in learning about IT
* You have a positive, can-do attitude and you like problem-solving
* You have logical thinking and enjoy helping other people to solve issues
* You have outstanding communication skills and a customer-focused mindset
* You enjoy working in a team
* You respect the timeschedule and are punctual
About us
Computacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who support international customers on their path to digital transformation. Our team serves corporate and government clients in a variety of industries and supports around 4.2 million users from our Global Service Desk in more than 70 countries who speak 30 languages.
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