TP is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 490,000 people working in over 265 dialects and languages, in over 100 countries, operating across all business sectors and all continents on behalf of major international companies.
At TP, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to TP through job satisfaction and a great work environment.
TP Spain, with more than 11,000 employees in 10 sites (certified with Great Place to Work and Top Employer), is seeking a Customer Service Advisor for the Belgian market.
Responsibilities
1. Handle incoming calls and provide excellent customer service
2. Assist customers with inquiries, issues, and complaints
3. Provide accurate and timely information
4. Follow company guidelines and procedures
5. Work effectively as part of a team
Requirements
6. C2 level of Dutch/Flemish and French
7. B2 level or above of English
8. Previous customer service experience preferred
9. Excellent communication skills
10. Strong problem-solving skills
11. Ability to work effectively in a team environment
Desirable Skills
12. Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
13. Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
14. Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
15. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
16. Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
17. Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
18. Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
19. Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
What we offer
20. 38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
21. Starting Salary: €22.660 gross/year
22. Hybrid working model, with offices in Madrid and Barcelona
23. Individual career paths to grow within the project
24. We are one of the world's largest provider of contact center services
25. Engage in an excellent work environment and team building activities.
26. Dynamic and international environment