An Inside Sales & Customer Service Representative
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions to optimize labor and supply chain efficiency, reduce waste, and promote sustainability and transparency. Our products include labeling and functional materials, RFID inlays and tags, software connecting physical and digital, and solutions for branded packaging and customer experience. We serve industries worldwide such as personal care, apparel, retail, e-commerce, logistics, food, pharmaceuticals, and automotive, employing approximately 35,000 people across more than 50 countries. In 2023, our sales reached $8.4 billion. Learn more at www.averydennison.com.
Avery Dennison is an equal opportunity employer. We support applicants with reasonable accommodations throughout the application process. Contact us via [emailprotected].
This role is a hybrid position involving inside sales and customer service management, primarily for internal candidates. It reports directly to the Country Sales Manager Iberia and indirectly to the Customer Service Manager Western EU.
Responsibilities and activities will vary based on assigned area, requiring flexibility and adaptability. Key duties include:
1. Selling products and services by contacting prospective and existing customers.
2. Managing and resolving customer concerns, coordinating shipments, and product demonstrations.
3. Maintaining sales programs within the territory, informing customers about services, prices, and new products.
4. Monitoring competitive activity and trends.
5. Traveling to customer locations for follow-ups, presentations, or demonstrations.
6. Quoting prices, terms, delivery dates based on product and inventory knowledge.
7. Preparing reports on activities and results, including monthly sales reports.
8. Collaborating with the customer service team to coordinate sales and expedite orders.
9. Investigating and resolving customer issues promptly.
10. Supporting overall sales objectives.
11. Acting as a liaison to Field Sales staff, responding to sales quote requests and customer inquiries.
12. Developing new marketing opportunities through various outreach methods.
13. Occasional travel for trade shows and sales meetings.
14. Collecting customer information for ROI analysis.
Customer Service Responsibilities:
1. Order Management: Providing accurate order entry, amendments, tracking, and resolution services.
2. Enquiry Handling: Managing after-sales support, troubleshooting, and communicating with manufacturing locations regarding service, quality, capacity, and stock.
3. Account Management: Monitoring existing business, following up on demand fluctuations, forecasting, and maintaining customer price books.
4. Technical Support: Assisting customers with product questions, providing technical and application recommendations.
Qualifications:
* High School Diploma required; Bachelor’s degree preferred.
* Experience in customer service or sales administration, with strong communication, listening, and negotiation skills.
* Ability to prioritize tasks and meet deadlines.
* Knowledge of selling techniques and negotiation.
* Proficiency in English.
We offer:
* Structured skill development and integration.
* Competitive compensation.
* Workplace flexibility.
* International development opportunities.
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