.As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!We're seeking an experienced CRM Specialist to join our CRM Team in Barcelona (hybrid) to reinvent the travel experience, inspiring and building trust with travellers through best-in-class content and 1-to-1 communication. If you're ready to soar, we're ready to take you there. Why eDreams ODIGEOJoin the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. 20 million customers – 44 markets – 5 brands – 5. 2M members in Prime16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches 1400 employees – More than 50 different nationalities – 99% permanent contracts – 36. 3 average ageWe're a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program. As a CRM Specialist, you will be a key part of the Campaigns&Events; team, helping us deliver personalised communications to our subscribers to help them find their ideal flight or hotel, showcasing the advantages of our Prime subscription and making sure they continue to be an engaged part of our user base. Your role will consist of defining the most relevant Content/Design through the appropriate media (email, push notification, sms, etc. ) to the right audience at the most suitable time. You will interact with many stakeholders, either within the CRM team or outside of it like the Creative Design team, Content, Product, IT, Business analysts, Data science etc...What you will do:Creating, building, QAing, sending and reporting of the marketing communications to our user base (Email,Push notification).Ongoing optimisation of campaign performance through KPI's analysis, AB testing, and channel best practices usage. Articulates all of the drivers of campaign performance and is able to compare test results to the control and assess significance. Reporting, monitoring and analysis of KPI's to identify and raise trends/issues/opportunities. Building and improving reports and dashboards, understanding the company's data universe and liaising to access new scopes to identify opportunities. Liaising with stakeholders to gather campaign requirements, ensuring constant communication and alignment during the campaign. Growth of our communications subscriber database through acquisition and retention actions.Growth of our Prime member base and Prime satisfaction including retention and repeat through our CRM channel.What you need to succeed:2-3 years of experience in online CRM. Very high level of written & spoken English. Strong attention to detail. Excellent organizational skills. Salesforce Marketing Cloud operational knowledge. AMPscript knowledge. Good knowledge of business and web analytic tools (e. g. Google Analytics). HTML and SQL knowledge #J-18808-Ljbffr