At CooperVision, we are proud to be a global leader in contact lenses. At our innovative sites worldwide, we manufacture and distribute contact lenses to some of the biggest names in vision correction. The Customer Experience Specialist is the first line of contact with Iberia customers. He is responsible for the follow-up of the Customer Journey ensuring high quality support and a differentiating service. The Customer Experience Specialist contributed enthusiastically and collaboratively to the results of the department. This position reports directly to the Customer Experience Leader and secondly to the Customer Experience Manager.
General activities:
• Participate in ad hoc projects both local (Portugal and/or Spain) and international.
• Provide support to the department Leaders and Manager on actions required by department/company needs to achieve agreed objectives
• Work very closely and coordinated with other departments, mainly Finance and Commercial.
The Customer Experience department has a team specialized in Customer Service distributed by 5 work groups: Telephone Service, Customer Support, Returns, After Sales/BP Queries and EDI. The Customer Experience Specialist has direct contact with the Spanish and Portuguese markets (approximately 12,000 customers). In addition to customer support, he regularly interacts with other departments of the company: Distribution Center, Commercial Team, IT, Financial, Marketing and Professional Services. Teamwork Customer Experience Specialist Job Description 2
Office package
Portuguese/Spanish bilingual
English Medium
Salesforce
Office based role