Mondiale VGL is a leading international freight forwarder and logistics provider offering a complete end-to-end service inclusive of road transport, air freight and sea freight, customs clearance and warehousing. With over 40 years of strong industry relationships, we provide access to the world’s most significant trade routes for our customers operating in various industry sectors across Oceania, Asia, Europe, Norht and South Amenrica, Middle East and Africa. With over 1,500 employees located in 13 countries across the globe, our team members come from a diverse range of backgrounds, ages, cultures and beliefs, which is a key strength in our success. We are proud of our heritage and the platform it provides our people and business for growth. Join us and build a reputation for getting things moving and shape the career you want.
We are excited to let you know that at we are looking for people with the experience, passion and drive to join our Seafreight Operations team in Valencia. If you are passionate about international transport and interested in building a career in a fast-growing Company with a multicultural environment, we would love to hear from you!
Job Scope
As our new Sea-Freight Operator, you will be part of our Spanish Operative Team located in Valencia, directly reporting into the Branch Manager. You will manage ocean freight operations for both import and export, overseeing the entire process from planning to full execution of the shipment cycle and providing exceptional and pro-active support through liaising with customers, shippers, network, and overseas partners, always respecting the deadlines. On a daily basis, you will look after all the documentation needed in order to meet all the shipping line operations and will serve as the primary point of contact for invoicing disputes with suppliers and customers.
You will have in dept knowledge of the documentations, invoicing, warehousing instructions, customers and suppliers contacts, being able to quickly recognize potential issues to report and escalate to the Sea Freight Supervisor on the daily operations.
Job responsibilities
· You will be responsible for the day to day operational tasks, following ocean freight operations for both import and export, arranging the shipment according to specific customer requirements
· You will ensure that all customers‘ freight arrives on time, managing the shipment from acceptance to the arrival at destination
· Handling transport documentation
· Customs clearance
· Liaising with customers and suppliers
· Monitoring shipments and keeping clients updated on progress/any delays
· Liaising with clients/carriers on arranging collections
· Raising invoices to clients accurately and in a timely manner, being the point of contact in case of disputes
· Give all the Warehousing instructions
Skills
· 3+ years of work experience in an international freight forwarding company
· Familiar with both import and export operations as well as with customs procedures
· Excellent team player, with natural drive and energy
· Strong under pressure and a solution seeker, with the ability to plan and cope with the work under competing demands
· Able to prioritize and manage workloads, dealing with strict priorities and deadlines
· High class customer service and communication skills, able to handle potential difficult disputes
· Ability to communicate clearly and concisely with customers and colleagues
· Fluency both in Spanish and English
· Proficiency with Microsoft Office 365 Products and IT tools in general
· Experience in CargoWise is preferred
What we offer
Not only will you be joining an amazing and supportive business that provides the best Freight services, you will also get:
· A competitive remuneration package, commensurate with the experience
· Strong and supportive leadership team
· Multicultural and inclusive environment, with a supportive work culture
· Concrete growth opportunities: we always look internally before advertising externally for open positions within the company