Graduate Business Analyst Description - Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners. We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization. This is a full-time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis. You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision-making across EMEA markets. Objectives & Responsibilities You will collaborate with Operations Managers, Finance, Quality and Process teams to drive insights and improvements. Your responsibilities will include: Automation & Digitalization Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel-based solutions, scripting, and AI-driven technologies Support the development and maintenance of data pipelines and reporting automation Operational Performance Analysis Analyze operational KPIs (service delivery, partner performance, efficiency metrics) Support performance reviews and propose actionable improvements Financial Analysis Support cost tracking, trends, and variance analysis across EMEA Support senior Cost Lead on financial analysis, insights, and cost optimization initiatives Reporting & Modeling Maintain and enhance scorecards and dashboards Develop analytical models to support decision-making Process Improvement Participate in transformation initiatives (automation, standardization, simplification) Act as a versatile analyst, supporting different team needs depending on priorities Requirements: Recently graduated (within the last 12 months) with a Bachelor’s or Master’s degree in Business Administration, Economics, Industrial Engineering, or a related field Strong analytical mindset with the ability to interpret data and generate insights Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of Power BI or similar visualization tools Fluent in English (written and verbal) Highly organized with strong attention to detail and ability to manage multiple tasks effectively Problem-solving mindset with a structured and analytical approach to challenges Collaborative team player with strong interpersonal and communication skills Curious, eager to learn, and comfortable working in a dynamic environment Positive, enthusiastic, and proactive attitude Experience our benefits: A truly international experience: Work in a global organization with colleagues from 60 nationalities, collaborating across cultures and geographies. Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills. Competitive benefits package, including: Hybrid work model (home office / office), depending on the role /functions Health & Life insurance Ticket Restaurant Vouchers or lunch at reduced prices at our canteen Flexible working hours to support work–life balance HP Flex Program: Kindergarten vouchers & Transport Card Exclusive HP products offers and discounts for employees, friends and family Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally. Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite. Stay active & energized: Access our sports center (indoor & outdoor) with 25 coordinated activities. Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands ‑ on workshops using the latest printing technologies, from wall covers to 3D printing. Easy commuting: Free parking available or excellent access via nearby train services. Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future ‑ skills development. Legal entity: Sales & Services Job - Services Schedule - Full time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal