PColt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. /ppbr/ppbWhy we need this role /b /ppJoin a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience. /ppbr/ppbWhat You Will Do /b /pulliProactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services, ensuring SLAs are met. /liliAct as the single point of contact for customers, providing clear updates and professional support. /liliWork closely with vendors, field engineers, and 3rd-level support teams to manage escalations and complex issues. /liliMaintain accurate incident records and generate technical reports when required. /liliIdentify and implement solutions to recurring problems in Packet SDN networks. /liliSupport software upgrades in collaboration with vendors and internal teams. /liliParticipate in a 24/7 shift pattern to ensure round-the-clock support for our customers. /li /ulpbr/ppbWhat We're Looking For /b /ppWe’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support. /ppbr/pulliUnderstanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS. /liliWorking experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network. /liliUnderstanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks. /liliExperience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute. /liliExperience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers. /liliIndustry Experience – Prior experience working with global network providers, NOCs, and field support teams to resolve technical issues. /liliTroubleshooting Ownership – A team player who thrives in a fast-paced environment, takes full ownership of issues, and collaborates effectively with internal and external teams to drive resolution. /liliStrong Communication – Ability to provide clear, professional, and service-oriented communication, both written and verbal. /liliTechnical Certifications – Formal IT qualifications such as CCNP, CCSP, CCNA, or similar are highly desirable. /liliLanguage Skills – Fluent English Spanish (mandatory). /li /ulpbr/ppbWhat We Offer You /b /ppbLooking to make a mark? /b /ppAt Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do. /ppInstead, we employ people we trust, who come together across the globe to create intelligent solutions. /ppOur global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. /ppWe give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. /ppbr/ppbDiversity and inclusion /b /pulliInclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. /li /ulpbr/ppbMost Recently We Have /b /pulliSigned the UN Women Empowerment Principles which guide our Gender Action Plan /liliTrained 60 (and growing) Colties to be Mental Health First Aiders /liliPlease speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages. /li /ulpbr/ppbBenefits /b /ppOur benefits support you through all parts of life, for both physical and mental health. /pulliFlexible working hours and the option to work from home. /liliExtensive induction program with experienced mentors and buddies. /liliOpportunities for further development and educational opportunities. /liliGlobal Family Leave Policy. /liliEmployee Assistance Program. /liliInternal inclusion diversity employee networks. /li /ulpbA global network /b /pulliWhen you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech. /li /ul