AmRest Madrid, Community of Madrid, Spain
IT INFRASTRUCTURE AND SUPPORT MANAGER AmRest is one of the largest independent international foodservice operators. Since 1993, we have built a portfolio of well‑known and powerful brands such as KFC, Pizza Hut, Burger King and Starbucks, based on strong franchise and joint‑venture partnerships. In Spain, we manage our own brands and franchises such as La Tagliatella and Sushi Shop.
Responsibilities
Realize IT Services Department Strategy to ensure alignment with AmRest strategic goals.
Proactively looks for functional best practices and spreads knowledge, experience, findings.
Implement and maintain Global network initiatives to be aligned with Integral systems.
Support IT Opening/Renovation of Restaurants, deliver IT components as a part of business initiatives and provide right IT resources for business project / initiatives.
Assure that Systems Projects and Change Requests are delivered within assumed budget and according to Business Strategy and Cost‑Benefits analysis.
Assure and enable standardization around IT Processes (Incident, problem and change requests management/standards (including remote and on‑site)
Manage IT Communication systems and platforms.
Assure vendor, license, knowledge, configuration, assets management for all IT services.
Manage SLAs for internal and external support.
Assure IT security in the country, providing continuous analysis, implementation of audit recommendations and alignment with global security rules.
Requirements
Computer Engineering Degree / IT Superior Grade Cycle / or similar.
Technical understanding of cloud‑based products (preferably Microsoft Azure)
Advanced knowledge of collaborative Microsoft environments and technology (Office 365, Teams, SharePoint and Active Directory)
ITIL experience.
Advanced English, written and spoken: Continuous interaction with Global Team.
Execution passionate: your daily task will be 50% management and 50% execution.
2 years of experience as Team Leader of IT Support and/or Infrastructure.
5 years of experience in IT technical position.
Willing to travel.
Working in a growing multinational company in an international team located in different countries.
Private Life and Health Insurance after 3 months.
25% Discount in our brands.
Competitive remunerative package.
Access to Wellhub and GoFluent.
Flexible remuneration package.
AmRest is committed to ensuring equal opportunities for women and men in terms of access to the company, recruitment, promotion, training, remuneration, work‑life balance, occupational health and safety, etc.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Restaurants and Computer and Network Security
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