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First Point Group is partnering with one of our clients to find a highly qualifiedL3 Technical Support Engineerwith solid experience in optical transport networks, particularly onNokia 1830 PSS (Photonic Service Switch)platforms.The ideal candidate will bring at least5 years of experiencein Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.Key Responsibilities:
Provide Level 3 technical support for optical transport network incidents and service interruptions.Perform advanced configuration and maintenance ofNokia 1830 PSSplatforms.Conduct alarm and fault analysis, implement corrective and preventive actions.UseNFM-Tor similar tools for network performance monitoring and troubleshooting.Collaborate with engineering, operations, and multi-tier support teams.Required Qualifications:
Bachelor's degree in Telecommunications, Electronics, or related field.Minimum of 5 years of experience in L3 technical support.Solid hands-on experience withNokia 1830 PSS .Deep knowledge ofDWDM, GMPLS, and OTNtechnologies.Proficient inNFM-Tor other network management platforms.Strong analytical and problem-solving skills.Excellent communication skills in Spanish.English proficiency (Intermediate to Advanced Technical Level).Must currently reside inSpain .Preferred Certifications:
Nokia Optical Network Certification (ONC)or equivalent.ITIL Foundation Certification(for incident and change management).
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