PbAt Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. /b /ppbWith over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. /b /ppbIf this sounds like something you would like to be a part of, we’d love to hear from you. /b /ppbr/ppFor one of our Beverage site in Spain; Igualada, we are looking for a customer service representative. /ppbr/ppbJob Purpose /b /ppAs a Customer Service Representative, you will play a key role in ensuring a smooth and efficient order-to-delivery process. You will be the primary point of contact for our customers, managing inquiries, resolving issues, and coordinating with internal teams to deliver exceptional service and maintain strong client relationships. /ppbr/ppbKey Responsibilities /b /pulliMonitor and analyze the status of customer orders from reception to final delivery. /liliHandle customer inquiries and build strong, trust-based relationships. /liliResolve incidents and provide clear, timely updates to customers. /liliCoordinate with internal departments (purchasing, logistics, production, and sales) to ensure customer satisfaction. /liliMaintain accurate customer and order data in the ERP system. /liliReport on key customer service performance indicators. /li /ulpbr/ppbRequirements /b /pulliPrevious experience in customer service or similar roles, ideally in a multinational environment. /liliStrong verbal and written communication skills. /liliProficiency in Microsoft Office tools (Excel, Word, Outlook). /liliExperience in the packaging industry or related sectors is a plus. /liliEducational background in administrative management, customer service, commercial services, or related fields. /liliCatalan: High proficiency /liliSpanish: High proficiency /liliEnglish: Intermediate level /liliTeam-oriented with the ability to work in dynamic environments. /liliCustomer-focused mindset with proactive problem-solving abilities. /liliStrong organizational and time management skills. /liliAbility to manage complaints and difficult situations with empathy and a solution-oriented mindset. /li /ulpbr/ppbWhat We Offer /b /pulliA dynamic and international work environment. /liliOpportunities for professional growth and development. /liliCompetitive compensation and benefits package. /liliA culture that values collaboration, innovation, and sustainability. /li /ul