ABOUT THE COMPANY brHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. brYou don't need to be from this industry, you do need to be passionate. brAs industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world. brJob Scope brHandle check in procedure and follow admission instruction brGreet, receive and bid farewell guests at Entrance and Reception brAssist guests with their internet access requirements, baggage arrangement, shower and nap room booking brCarry out regular checks of all areas of the Lounge. brAssist to promote various services and facilities of our airport lounges to customers, deal with guest requests and complaints promptly and effectively brTake care of lost and found items and the related documentation brHandle confidential information, including guest records, with a high degree of integrity brResponsible for answering the telephone line and taking appropriate immediate action brMaintain accurate records including cash flows and receipts brTo cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system brTo undertake other jobs assigned by supervisor from time to time. Qualifications brRelevant experiences in hotel or catering is an advantage brOutgoing, presentable with good interpersonal and communication skills brGood command of spoken and written English and Spanish brAble to work independently and under pressure brShift duties are required brTemporary contract (sick leave) brWork location: Madrid Airport