Remoto: Teletrabajo
Take your career to the next level with Amaris Consulting as a Helpdesk Support Analyst,Si cree que es el candidato ideal para la siguiente oportunidad, envíe su solicitud después de leer la descripción completa. Become part of an international team, thrive in a global group with €800M turnover and 1,000+ clients worldwide, and an agile environment by planning the kickoff and follow up on projects. Join Amaris Consulting, where you can develop your potential and make a difference within the company.WHAT WOULD YOU NEED?Experience with desktop and mobile operating systems (e.g., Windows, macOS, iOS, Android)Knowledge of desktop and mobile application software (e.g., Office 365, Outlook, Microsoft Teams)Proficiency in English and Spanish (both verbal and written)Strong customer service orientation and communication skillsAbility to manage technical tickets efficiently, ensuring resolution or proper escalationCommitment to maintaining up-to-date technical knowledge and best practicesFamiliarity with IT support delivery models (phone, chat, email, deskside, self-service)WHAT WILL YOU DO?Provide first-line technical support to users across integral locationsDiagnose and resolve IT-related issues related to operating systems, applications, and devicesLog, track, and manage incidents and service requests using the ticketing systemEscalate complex issues to the appropriate teams following established proceduresDeliver support through multiple channels: phone, chat, email, and in-person when requiredContribute to continuous improvement by documenting solutions and updating knowledge basesEnsure high customer satisfaction through timely and professional service deliveryWHY US?Join our dynamic team of talented individuals and experience a world of growth and opportunities. Here's what we offer:Grow rapidly with a tailored career path and regular salary evaluations — 70% of our senior leaders started at entry levelEnhance your skills through our Tech Academy, Udemy for Business, language sessions, webinars, and technical workshopsTake charge of your development with an annual personal training budget and company-paid certificationsEnjoy flexibility with remote work options and adaptable policiesBenefit from comprehensive social perks: transit and restaurant tickets, kindergarten support, and private health insuranceWeCare program — dedicated support for employees in critical life situationsUnleash your full potential, both professionally and personally.Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. xqysrnh For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.