Job Description
As the Product Leader for Aurora Engage at Lionbridge, you'll play a central role in shaping the next generation of intelligent customer experiences. Aurora Engage is a cross-stack, AI-powered capability designed to transform how we connect with customers, partners, linguists, and internal teams worldwide. This is more than a typical product management role—you'll be defining how advanced agentic and multi-agent systems come to life in a real, global product ecosystem.
Your mission: deliver consistently exceptional customer outcomes, powered by AI-augmented interactions and designed with deep empathy for every user group. You'll work closely with senior leadership—including our CEO and CTO—to bring this vision to market, rapidly iterating from concept to scalable, production-ready features.
You'll combine customer insight, hands-on AI prototyping skills, and disciplined product thinking to build modular, reliable and deeply human-centric solutions. You'll work directly with customers to understand needs, test hypotheses, evaluate AI-powered experiences rigorously, and turn learnings into high-impact product decisions.
What You Will Do
* Lead the end-to-end discovery, prototyping, and development of AI-driven and human-augmented capabilities for Aurora Engage.
* Rapidly prototype ideas using modern AI tooling (e.G., AI code assistants, low-code prototyping tools) and collaborate with engineers to validate feasibility early.
* Evaluate AI-powered features through structured testing frameworks—ensuring models and UX deliver reliable, safe, and high-quality outcomes before scaling.
* Partner deeply with Operations,